Debt Collection Software FAQ
Explore Everything Debtmaster Debt Collection Software Has To Offer
With Debtmaster 360 debt collection software, you have control over agent productivity and workflow. Customize collector screen layouts to match each type of debt you service so agents always see the most relevant data first. Agents can easily initiate electronic payment processing on an account, and before you can say “screen pop” they are ready to take the next call.
Debtmaster 360 debt collection software has advanced communication modules that allow for powerful communications to debtors that have given express consent. With a read rate of 98% in 3 minutes or less, texting has emerged as the preferred method of contact for account alerts, communications, and payments. Debtmaster is seamlessly integrated with the collections industry’s leader in text messaging, Solutions by Text (SBT). SBT has developed proprietary software designed to adhere to industry regulations regarding SMS texting. SBT’s primary focus is to serve as an extension of your collections team to deliver the ideal text message at the ideal time with complete Debtmaster control.
Use Debtmaster to track client profitability and maximize each debt portfolio. With a few easy mouse clicks account managers can navigate the Debtmaster Client Window to review client demographics, recovery figures, and activity notes. Adjust and prioritize work queues to keep agents on target. Your sales team can work through a list of potential clients using contact schedules, and use built-in reporting tools to manage billing and payments. Privacy and security controls for sensitive data help your staff maintain HIPAA compliance.
At Comtronic® we develop fully integrated collection technology that delivers all your debt management, phone system, and client reporting needs in one secure platform. Easily accessible from the cloud, your office is limitless in size and number of locations…and the friendly Comtronic staff provides all service and support.
The Virtual Office Dashboard shows a real-time performance snapshot of users, teams, and the agency as a whole. Managers can quickly see each user’s status, such as logged in and on pace for the day. When combined with CallThru 360, each user’s status is also displayed. Performance towards goals include accounts worked per day, number of promises and amount per day, and payments posted per month. Display on a large screen for staff members and collectors to see their progress, or display on the desktop as a management tool.
Create informative reports to share with staff, management, clients, or investors. Debtmaster offers 60+ built-in reports and a unique ODBC interface for custom reporting with SAP Crystal Reports®, Microsoft Excel®, and other common applications. Track growth, motivate employees, and attract clients with meaningful information, eye-catching graphs, and up-to-date figures.
Whether you’re a small office or a large agency with many call centers, Debtmaster® 360 can help you manage compliance, enhance security, and provide quality service for clients and debtors.
Debtmaster empowers collectors with the best in workflow management, debtor information, payment utilities, reporting tools, documentation, and compliance resources, all available with just a few clicks. Best of all, with the Debtmaster cloud offering, users can access the information anytime, anywhere, with fully integrated applications.
Comtronic has more than 30 years of experience working within the collection industry, incorporating feedback and best practices to create the best collection technology on the market. Debtmaster 360 is an affordable, flexible, compliance-friendly collection management platform that equips collection departments and agencies of any size to be efficient and profitable…. best of all, your upfront investment is minimal since it is Cloud-based and licensed month to month.